Complaint resolution policy

1. Measures to protect and maintain the confidentiality of the complainant

To protect the rights of complainants and information providers who act in good faith, BIGXSHOW will conceal names, addresses, or any information that can identify the complainant or information provider. and keep the information of complainants and informants confidential. Only those responsible for investigating complaints are limited to having access to such information.

In this regard, the person who received the information from performing duties related to the complaint Has a duty to keep information, complaints, and documentary evidence of complainants and informants confidential. Do not disclose information to other persons who do not have related duties. Unless it is disclosed in accordance with the duty required by law.

2. Actions when receiving a complaint

BIGXSHOW will consider complaints received immediately. and notify relevant agencies to investigate the facts regarding the matter received Complaints and appropriate corrective action

BIGXSHOW will periodically follow up on progress. The relevant agency will inform the complainant of the results of operations within a reasonable period of time. without charge

3. Channels for receiving complaints

The complainant must specify details of the matter to be complained about along with name, address, and telephone number where they can be contacted and send it to BIGXSHOW through 3 channels:

4.Channel: Postal mail as in the contact us menu

Channel: Mail via E-mail address: service@shopglobal.com
Contact channel via Line ID: @shopglobal

 

5.Channels for resolving disputes by external mechanisms

If the dispute resolution process by the operator is not satisfactory to the customer Customers may use external channels through which they can resolve disputes. By contacting
Department of Business Development
563 Nonthaburi Road, Bang Kraso Subdistrict, Mueang District, Nonthaburi Province 11000
Tel. 0-2547-5960 Fax. 0-2547-5973 (Electronic Commerce Division e-Commerce)
Email : e-commerce@dbd.go.th
Website: www.dbd.go.th

If you have any questions about this policy, You can inquire at Contact Center: service@shopglobal.com Tel: 02-1234-999